Refund & Returns Policy

At Sense Perfume, we want you to love what you order. Because fragrances are personal care products, our returns process is built around hygiene requirements while still giving you a fair path to a resolution if something goes wrong.

1. Return Eligibility Window

You may request a return within 7 days of the delivery date shown on your order tracking. Requests raised after this window cannot be accepted.

2. What Can Be Returned

We accept returns under the following two conditions:

• Damaged, defective, wrong, or missing item if your product arrived broken, leaking, incorrect, short in quantity, or otherwise not as ordered.
• Unopened and unused items if the outer seal, shrink wrap, and box are fully intact and the bottle has not been used or tampered with.

3. How to Request a Return

1. Email us at senseluxury.in@gmail.com within 7 days of delivery, with your order number and photos of the product (and packaging, if damaged, wrong, or missing item).
2. Our team will review your request within 24 to 48 hours and confirm whether it’s approved.
3. Once approved, we’ll share pickup or self ship instructions for returning the item to us.

4. Refund Method, Cost & Timeline

Approved refunds are issued to your original payment method only. Refunds are not offered as store credit, bank transfer, or any alternate method. For unopened, unused returns, a ₹99 return charge is deducted from the refund. Damaged, defective, wrong, or missing item claims are refunded or replaced in full, with no deduction.

Step	Typical Timeline	Cost to You
Return request review	24 to 48 hours	—
Return item received and inspected	2 to 5 business days after pickup or dispatch	—
Refund credited to original payment method	5 to 7 business days after inspection approval	₹99 (unopened, unused returns only) · ₹0 if damaged, defective, wrong, or missing item

Actual credit timing to your bank or card statement depends on your bank or payment provider and may take a few extra days beyond what we initiate.

5. Cash on Delivery (COD) Orders

For orders placed with Partial COD, please note the ₹199 COD handling charge collected at delivery is non-refundable, as it covers the cost of the COD service already rendered. Any prepaid portion of the order is refunded per the process above upon an approved return. If the order was damaged, defective, wrong, or missing an item, the COD handling charge is refunded along with the rest of your order.

6. Non-Returnable Situations

• Products returned after the 7-day window.
• Products that have been opened, used, or where the seal is broken (unless the item was damaged, defective, wrong, or missing on arrival).
• Items without original packaging, box, or accessories.
• Change of mind requests once a product has already been opened.

7. Order Cancellations

You can cancel your order for a full refund only before it has been shipped. Once an order is dispatched, it falls under the return policy above rather than cancellation.